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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Custom items can only be refunded in full prior to the time that an artist is assigned to begin the artwork. After the artist has started working on your custom artwork, the refund amount is up to 50% of the total amount for those specific custom items. The actual refund amount available is based on the percentage of the work completed. Fully completed but un-shipped work will qualify for a shipping charge refund ONLY. Artwork in the final stages of completion qualifies for a 20% refund.

For returns. you should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We do not guarantee shipping times because too many variables affect shipping times, but each individual product description shows an estimated shipping time that you can use to estimate delivery time.

Please also note that the shipping rates for some items we sell are weight-based or volume-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.